1. Company Identification
These Terms & Conditions govern the booking and provision of services offered through Cusco Private Transport.
Brand: Cusco Private Transport
Legal Name: VIAJES HILARIO E.I.R.L.
Trade Name: CUSCO TRANSPORT CASA INKAS
RUC: 20603061391
Travel Agency: VIAJES HILARIO
Class: Tour Operator
Modality: Exclusively Digital
Certificate: No. 087-2025-GR/GERCETUR-SGFC
Address: Calle Saphi No. 652, Historic Center, Cusco, Peru
Email: [email protected]
Cusco Private Transport is the brand used on this website by VIAJES HILARIO E.I.R.L. Hereinafter, any reference to “Cusco Private Transport,” “the company,” “we,” or “us” shall be understood as referring to VIAJES HILARIO E.I.R.L. in connection with the services offered under this brand.
2. Purpose and Scope
These Terms & Conditions govern inquiries, quotations, bookings, payments, changes, cancellations, rescheduling, refunds, and the provision of services offered by Cusco Private Transport.
They apply to bookings managed through the website, booking forms, email, WhatsApp, Messenger, and any other official channels enabled by the company.
Booking a service implies acceptance of these conditions, unless specific conditions have been previously agreed upon in writing.
Hotels, agencies, companies, and tour operators may be subject to specific commercial agreements.
Special conditions may also apply during high season or to groups, weddings, events, conferences, or customized services. Such conditions must be agreed upon in writing.
3. Booking Policy
Booking requests may be submitted through the forms available on the website or through the other official channels provided by Cusco Private Transport.
The customer must provide accurate, sufficient, and up-to-date information to properly arrange the requested service.
Depending on the service, the following information may be required:
- Passenger name.
- Contact details.
- Date and time of the service.
- Pick-up location.
- Destination.
- Number of passengers.
- Flight information, when applicable.
- Additional information necessary for proper coordination of the service.
Submitting a form, message, or request does not by itself constitute automatic confirmation of a booking.
A booking shall be considered confirmed once Cusco Private Transport communicates its acceptance and, where applicable, the agreed payment conditions have been met.
The customer is responsible for reviewing the information provided and promptly reporting any error or change.
4. Payment and Charges Policy
The applicable price, currency, and financial conditions shall be those communicated to the customer during the quotation or booking process.
Payment conditions may vary depending on the service booked or any specific agreements that may apply.
The available payment methods shall be those communicated for each transaction.
Where banks, card issuers, payment platforms, or other financial providers are involved, any commissions, currency conversion charges, fees, or processing times imposed by such third parties shall be subject to their respective terms.
Hotels, agencies, companies, and other corporate customers may be subject to specific payment conditions when a written commercial agreement exists.
5. Booking Changes
Subject to availability, the following changes may be made free of charge when requested more than 24 hours in advance:
- Change of date or time.
- Change of pick-up location within the same city.
- Correction of passenger details.
Additional charges may apply to:
- Change of destination.
- Change of route.
- Change in the number of passengers.
- Change of vehicle.
- Changes requested less than 24 hours in advance.
- Additional waiting time.
All changes are subject to availability and operational conditions at the time of the request.
6. Cancellation Policy
The refund amount will depend on how far in advance the cancellation is communicated.
The applicable conditions are:
- 30 days or more: 80% refund.
- 10 days: 70% refund.
- 5 days: 50% refund.
- 3 days: 30% refund.
- 2 days: 20% refund.
- 1 day or less: no refund.
- No-show: no refund.
Refund percentages are calculated based on the amount actually paid.
For cancellations made 1 day or less before the service, Cusco Private Transport may offer rescheduling, subject to availability.
Specific conditions agreed upon in writing for particular services, groups, events, hotels, agencies, companies, or tour operators may supplement or modify this policy.
7. Cancellation or Change Procedure
Cancellation or change requests must be submitted through the official channels: Email or WhatsApp.
The request must include, where applicable:
- Passenger or company name.
- Booking number or reference.
- Date of service.
- Service booked.
- Requested cancellation or change.
The cancellation shall become effective once it has been received and recorded by Cusco Private Transport.
8. No-Show
A no-show occurs when the passenger does not appear for the service or cannot be contacted within the established waiting period.
No refund shall apply in the event of a no-show.
Cancellations made on the same day may be treated as a no-show.
For pick-up services, the driver will make reasonable attempts to contact the passenger and will wait for the established period.
9. Flight Delays and Changes
For airport pick-ups, Cusco Private Transport will monitor the flight information provided whenever possible and may adjust the pick-up time according to the available information and operational conditions.
The service includes up to 60 minutes of waiting time after the flight arrives, unless a different condition has been agreed upon.
The passenger must report any flight change or early arrival as soon as possible.
The customer is responsible for providing accurate and up-to-date flight information and any other details necessary for the proper provision of the service.
10. Refund Policy
Where a refund applies, it will be made, whenever possible, through the same payment method originally used.
The expected processing times are:
- Card: 5 to 10 business days.
- PayPal: 3 to 5 business days.
- Bank transfer: 3 to 5 business days.
- Cash: subject to prior coordination.
Processing times may vary depending on banks, card issuers, payment platforms, or other financial institutions.
11. Cancellations, Suspensions, or Changes by Cusco Private Transport
Cusco Private Transport may cancel, suspend, or modify a service due to safety concerns, serious road or vehicle problems, insufficient information, dangerous passenger behavior, or other circumstances that prevent the service from being provided properly.
The company will evaluate the available alternatives according to the circumstances and may offer rescheduling or an alternative service whenever reasonably possible.
When the cancellation is directly attributable to Cusco Private Transport, no force majeure situation exists, and no alternative can be provided, a 100% refund of the cancelled service shall apply.
12. Force Majeure and External Circumstances
The following may be considered force majeure events or external circumstances, among others:
- Natural disasters.
- Extreme weather conditions.
- Roadblocks.
- Strikes.
- Social unrest.
- Emergencies.
- Road closures.
- Orders or restrictions imposed by authorities.
Depending on the circumstances, Cusco Private Transport may offer:
- Rescheduling without penalty.
- Credit valid for 12 months.
- A refund taking into account expenses already incurred.
The applicable solution will be evaluated according to the characteristics of the service, costs already incurred, and the specific circumstances of the case.
13. Third-Party Services
Where the participation of suppliers or other service providers is necessary to carry out a service, Cusco Private Transport will make the corresponding arrangements.
The company shall not assume obligations that belong directly to third parties and are outside its control, without prejudice to any liability that may legally apply.
Where passenger information must be shared with a provider directly involved in the service, such information will be limited, where possible, to what is necessary for that purpose.
14. Customer and Passenger Obligations
The customer must provide accurate and up-to-date information regarding passengers, date, time, pick-up point, destination, flight, and contact details.
Incorrect or incomplete information that prevents or hinders the provision of the service may result in additional costs or the application of the corresponding change, cancellation, or no-show conditions.
Customers and passengers must also:
- Be present at the agreed place and time.
- Keep the provided contact methods available.
- Promptly communicate any relevant changes.
- Follow reasonable safety instructions.
- Maintain conduct that does not endanger passengers, drivers, third parties, vehicles, or property.
15. Punctuality
The passenger must be available at the agreed pick-up point and time.
Whenever possible, Cusco Private Transport will make reasonable attempts to contact the passenger before considering the service a no-show.
Travel or arrival times may be affected by traffic, roadblocks, weather conditions, road restrictions, official measures, or other external circumstances.
16. Liability
Cusco Private Transport will endeavor to provide its services in accordance with the conditions communicated and accepted at the time of booking.
The company shall not be responsible for delays, changes, or inability to provide the service when directly caused by external circumstances beyond its reasonable control.
The customer shall be responsible for consequences resulting from incorrect information, delays, absence from the agreed location, failure to follow safety instructions, or other circumstances attributable to the customer or passengers included in the booking.
These conditions apply without prejudice to the rights granted to consumers under applicable Peruvian law.
17. Complaints Book
Cusco Private Transport will make its Complaints Book available to consumers in accordance with applicable regulations.
18. Personal Data Protection
Personal data provided through inquiries, bookings, and other channels will be processed in accordance with the Privacy Policy published on this website.
19. Applicable Law
These Terms & Conditions are governed by the laws of the Republic of Peru and by the provisions applicable according to the nature of the service booked.